Privacy Policy

This policy applies to:

• Customers who create accounts or book services.
• Visitors who browse the HireHelpr website.
• Helprs who apply to be listed or are listed on the platform.
• People who contact us by email, phone, WhatsApp, forms or other support channels.
• Any person whose personal information is processed through HireHelpr.

HireHelpr processes personal information in accordance with South African privacy laws, including the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

For purposes of POPIA, HireHelpr is the responsible party for the personal information we collect and process through our platform and operations.

Trading Name

HireHelpr

Legal Entity

Endeavour Consulting (Pty) Ltd

Registration Number

2021/697588/07

Physical Address

Endeavour Farm

Email Address

hello@hirehelpr.com

If you have questions about this Privacy Policy or how we process your personal information, you can contact us at hello@hirehelpr.com.

The information we collect depends on how you use HireHelpr.

3.1 Information we collect from customers

When you create an account, make a booking, contact us or use the platform, we may collect:

• Full name
• First name and surname
• Email address
• Mobile number
• Password or authentication details
• Profile picture, if uploaded
• Location, suburb, city, province and service address
• Booking details
• Service preferences
• Selected Helpr
• Saved Helprs
• Reviews and ratings
• Support messages
• Cancellation or refund requests
• Payment status and transaction references
• Device, browser and usage information

3.2 Information we collect from Helprs

If you apply to become a Helpr or are listed on the platform, we may collect:

• Full name
• First name and surname
• Profile photo
• Mobile number
• Email address
• Location and service areas
• Age
• Nationality
• Languages spoken
• Occupation or service category
• Work history
• Experience
• Skills
• References
• Identity document information
• Police clearance information, where available
• Interview notes
• Verification status
• Availability
• Booking history
• Reviews and ratings
• Payout information
• Internal admin notes related to suitability, reliability, bookings and support

3.3 Information we collect from website visitors

When you visit the website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visit
• Referral source
• Cookies and similar tracking information
• General usage and analytics data

3.4 Payment information

HireHelpr may use a third-party payment provider to process online payments. Depending on the final payment provider used, we may collect or receive:

• Payment status
• Payment amount
• Transaction reference
• Payment method type
• Masked card details, such as card brand and last four digits, where supported
• Refund status
• Payment provider response data

We may collect personal information when:

• You create an account.
• You complete a booking form.
• You save a Helpr.
• You make or attempt payment.
• You leave a review.
• You contact support.
• You apply to become a Helpr.
• You upload documents or profile information.
• An administrator creates or updates a Helpr profile.
• You browse the website.
• You communicate with us by email, phone, WhatsApp or online form.
• A third-party payment provider, verification provider or service provider sends us information relevant to your use of HireHelpr.

We process personal information for the following purposes:

• To create and manage customer accounts.
• To allow customers to browse and book Helprs.
• To match bookings with available Helprs.
• To manage Helpr profiles and availability.
• To verify Helprs.
• To process bookings, cancellations, refunds and support requests.
• To process payments and payment records.
• To track Helpr payouts.
• To send booking confirmations and service notifications.
• To manage reviews and ratings.
• To improve the website and platform.
• To prevent fraud, abuse, unsafe conduct or misuse of the platform.
• To comply with legal, tax, accounting and regulatory obligations.
• To respond to complaints, disputes, legal requests or law enforcement requests.
• To communicate updates, policy changes or service information.
• To send marketing communications where allowed by law or where you have consented.

We process personal information where:

• You have given consent.
• Processing is necessary to provide the platform and booking services.
• Processing is necessary to perform or conclude a contract.
• Processing is necessary to comply with legal obligations.
• Processing is necessary to protect legitimate interests, such as safety, fraud prevention, support, platform security and business operations.
• Processing is necessary to protect the rights or safety of customers, Helprs, HireHelpr or third parties.

HireHelpr may process limited information relating to children where a customer books a nanny or childcare-related service. This may include information such as:

• Child’s first name or nickname
• Age
• Relevant care instructions
• Allergies or health-related instructions supplied by the parent or guardian
• Emergency contact details
• Special instructions needed for the booking

Customers must not provide unnecessary sensitive information about children unless it is relevant to the booking.

Some information may be considered sensitive or special personal information under POPIA, such as identity documents, criminal background or police clearance information, health-related childcare instructions, or emergency information.

We process this information only where necessary, where legally allowed, where you have consented, or where required to protect safety, verify Helprs, manage bookings or comply with legal obligations. We apply stricter access controls to sensitive information.

We may share personal information only where necessary and lawful.

9.1 Sharing between customers and Helprs

To fulfil bookings, we may share limited information between customers and Helprs.

Information shared with Helprs may include:

• Customer first name
• Booking date
• Service address
• Service type
• Customer notes relevant to the booking
• Contact details where necessary for operational purposes

Information shown to customers may include:

• Helpr first name
• Profile photo
• Occupation
• Location or service area
• Languages
• Experience
• Daily rate
• Rating
• Availability
• Verification badges
• Approved reviews

We do not show customers private Helpr verification documents or internal notes.

9.2 Sharing with service providers

We may share information with trusted service providers who help us operate HireHelpr, including:

• Website hosting providers
• Database and storage providers
• Authentication providers
• Payment gateways
• Email or SMS providers
• Analytics providers
• Verification or background-check providers
• Customer support tools
• Professional advisers
• Accounting and tax service providers

These providers may only process information as needed to provide services to HireHelpr or as required by law.

9.3 Legal and safety disclosures

We may disclose personal information where necessary:

• To comply with law, regulation, court order, subpoena or lawful request.
• To protect the rights, safety or property of HireHelpr, customers, Helprs or third parties.
• To investigate fraud, abuse, unsafe conduct, disputes or security incidents.
• To enforce our Terms and Conditions.
• To respond to regulators, law enforcement or legal advisers.

Some of our technology providers may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place, or that the transfer is otherwise permitted under applicable data protection laws.

HireHelpr may use cookies and similar technologies to:

• Keep users logged in.
• Remember preferences.
• Improve site performance.
• Understand how users interact with the website.
• Support analytics and security.
• Improve marketing and customer experience.

You can usually manage cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

We may send you service-related messages, such as booking confirmations, account notifications, payment updates, cancellation notices and support messages.

We may also send marketing communications, promotions, newsletters or updates where allowed by law or where you have consented. You can opt out of marketing communications at any time by following the unsubscribe link or contacting us at hello@hirehelpr.com.

Opting out of marketing does not stop necessary service-related communications.

If you leave a review, rating, comment or other public content on HireHelpr, we may display it on the platform. We may show:

• Rating
• Review text
• Review date
• Customer first name or anonymised name

We may moderate, remove or hide reviews that are false, abusive, defamatory, discriminatory, unlawful or inappropriate.

We take reasonable technical and organisational steps to protect personal information from loss, unauthorised access, misuse, alteration, disclosure or destruction.

These steps may include:

• Access controls
• Authentication
• Role-based permissions
• Secure database configuration
• Row-level security
• Private document storage
• Limited admin access
• Secure password handling
• Payment provider security
• Monitoring and audit logs
• Backups and operational controls

No system can be guaranteed to be completely secure. You are responsible for keeping your login details safe and for notifying us immediately if you suspect unauthorised access to your account.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or allowed by law.

We may retain information for:

• Account management
• Booking history
• Payment and accounting records
• Legal and tax obligations
• Dispute resolution
• Fraud prevention
• Safety and verification records
• Platform security
• Compliance records

If your account is closed, we may still retain certain information where required for legal, accounting, operational, fraud-prevention, safety or dispute-resolution purposes.

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct or update inaccurate information.
• Ask us to delete or destroy personal information where legally appropriate.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Submit a complaint to the Information Regulator.

POPIA recognises rights for data subjects, including the right to know whether a responsible party holds their personal information and to request access to it.

To exercise your rights, contact hello@hirehelpr.com. We may need to verify your identity before responding to a request.

You must provide accurate and up-to-date information when using HireHelpr.

You are responsible for updating your account details, address, mobile number, booking notes and other relevant information. HireHelpr is not responsible for problems caused by inaccurate or outdated information supplied by you.

You are responsible for keeping your password and account access secure. You must not share your account with another person.

If you believe your account has been accessed without permission, contact us immediately at hello@hirehelpr.com.

The HireHelpr website may contain links to third-party websites, services or payment platforms. We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policies of any third-party service you use.

We may update this Privacy Policy from time to time. The latest version will be published on the HireHelpr website. If we make material changes, we may notify users by email, website notice or other appropriate means.

Your continued use of HireHelpr after changes are published means that you accept the updated policy, where legally permitted.

If you have a privacy complaint, please contact us first so that we can try to resolve it. Email: hello@hirehelpr.com.

You may also have the right to complain to the South African Information Regulator. Information Regulator contact details are available from the Information Regulator’s official channels.

For privacy questions, access requests, correction requests, deletion requests, complaints or any other personal information matter, contact:

Contact

HireHelpr Privacy Contact

Email Address

support@hirehelpr.com

This policy should be read together with our Terms and Conditions.